The following constitutes our terms and conditions. By booking you accommodation you acknowledge that you understand and accept these terms and conditions.
“Booking” means the period for which you have paid to stay at the Property.
“Property” means Luna Lodge Tasmania accommodation and estate and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
“Guests” means the persons who stay overnight in the Property during the Booking.
“Visitor” means a person visiting a Guest at the Property during the Booking.
CANCELLATION OR VARIATION:
As a small luxury farmstay business, we depend upon on maximising occupancy and cancellations often result in empty rooms due to booking lead in times. If you wish to vary or cancel your Booking, please contact us immediately. You may vary your Booking if you provide us with a minimum of 14 days’ notice. It is not possible to vary your Booking with less than 14 days’ notice. For cancellations with 14 days or more notice the full amount paid will be refunded less a $50 administration fee. For cancellations within 14 days of your arrival all monies will be forfeited. Bookings for the Christmas and New Year holiday period (December 24 to January 4) require 30 days’ notice of cancellation or all monies will be forfeited. All cancellations must be received via email from the email address linked to the reservation. We strongly advise that you take out travel insurance to protect yourself against unexpected changes to your travel plans.
A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
ACCEPTANCE & RESPONSIBILITY:
Making a payment or being accommodated at the Property constitutes acceptance of these Terms and Conditions.
SMOKING AND FIRE RESTRICTIONS:
Due to fire risk, Luna Lodge Tasmania is a NO SMOKING property. This includes the domes, driveways, pathways and any other area within the 40 acre estate. No campfires, candles, lanterns or any other form of naked flames are permitted. Breach of this condition may result in immediate termination and eviction. If there is evidence of smoking inside then an additional $300 fee will be charged to your credit card.
CHECK IN / OUT:
This property has the following check-in and check-out times.
Check-In: 3:00 PM
Check-Out: 11:00 AM
Check-in time is any time after 3 pm on the arrival date. We endeavour to meet and greet each guest on arrival but this is not always possible as we may be working or guests may arrive late. On arrival, please drive up the side of the wooden barn to your pod. Your pod has a keypad entry and your code will be provided to you on booking. If we are on-site, we will meet you at the dome. If you go out for the day, or on checkout, to lock the door simply close it and press 0 on the keypad.
Check out time is not later than 11 am on departure date unless by prior arrangement with Management. Early arrival and/or late departure is subject to prior arrangement and availability and extra charges may apply. When checking out, guests are asked to leave the accommodation and BBQ clean and tidy with all trash placed in the rubbish bin provided in the dome and recycling in the bin by the BBQ. Extra cleaning charges may be incurred for the cleaning of dirty dishes, BBQ, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc.
Payment in full must be received when the booking is made. Bookings are not confirmed until payment has been received.
A credit card authorisation must be provided to Management upon confirmation of your Booking. Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc.) then Management will inform you immediately and any payments made will be refunded in full.
VISITORS & PARTIES:
Parties and Functions are strictly prohibited. The property may only be occupied by the number of people described on the booking. In order to respect the privacy and experience of all guests at Luna Lodge Tasmania, we request that no visitors be brought or invited to the property unless by prior arrangement with the management. In that instance, guests remain responsible for persons visiting. We request there be no disturbance of neighbours, no undue noise, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 10 pm. Breach of this condition may result in termination and eviction.
RIGHT TO REFUSE OR REVOKE BOOKINGS:
Management reserve the right to revoke or refuse to honour any accommodation booking which may in the opinion of Management, (and at their sole discretion) be unsuitable for the property concerned. The same right to revoke or refuse a booking applies should details given of the guests prove to be inaccurate.
LINEN AND TOWELS:
We supply linen, pillows, blankets, robes and towels which must be left where supplied in the bedrooms or bathroom on departure. Further linen may be hired through Management at additional cost. Beach towels are not included. For long-term changes, cleaning and linen change occurs weekly or more often upon request and at additional cost.
A starter pack is provided consisting of tea, coffee and sugar. Washing up liquid, scourer, dish-washing cloth and some dish-washing tablets are also provided as well as toilet rolls. Please note these items are provided as a starter pack only for your convenience. If you run out you will need to replenish the items for the duration of your stay.
The Property Domes are fully self-contained and daily servicing is not provided. For stays of seven days or more, a complimentary mid-stay linen change is available.
The Property Domes may be used to accommodate a maximum of two people in a king sized bed irrespective of age. Additional children may be able to be accommodated on fold out cots with prior arrangement with Management.
Pets are not permitted at the Property.
WALKING ON THE PROPERTY:
To help with your safety please be aware of the following risks when enjoying our Property:
- Waterways and dams – we have two creeks and six dams that are unfenced. The dams have steep banks and pose a hazard, particularly for children and people with poor swimming ability. Please exercise caution around waterbodies and, if with children, supervise them at all times.
- Wildlife – you are welcome to walk around our property and enjoy the wildlife but please do not approach closer than 5 metres. We do have snakes on the property so care should be taken, particularly in warmer weather. We keep the grass mowed around the dome but please remain vigilant.
- Farm animals – please only approach farm animals in our presence. We are happy to safely introduce you to any of our animals if you would like.
- Rock walls – our property has a number of dry stone rock walls, many of which date back to circa 1923. Please do not climb on them (including posing for pictures on them).
- Electric fences – We do have some electric fences on the property. For your safety, please do not touch any fences.
YOUR OTHER RESPONSIBILITIES:
Guests must comply with all applicable Luna Lodge Tasmania Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours. Guests are responsible for damage, breakages, theft and loss of the Property and any part of it during their stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management’s discretion). Only the guests nominated and agreed in the Booking may stay in the Property overnight. If any other guests stay extra charges may apply or the agreement may be terminated without refund. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Our Dome is more susceptible to weather conditions than other forms of buildings. Luna Lodge Tasmania accommodation domes are large and substantial but they are still tents. Bear in mind that if the weather is extremely hot outside, then it will be hot inside the dome. Conversely, if it is very cold outside then it may be cooler in the domes. While Luna Lodge Tasmania provide cooling and heating facilities, it may not always be possible to provide a temperature inside the dome tent which matches your expectation of what the temperature should be. By accepting these terms and conditions, you understand and accept that you are aware of this and that no refunds will be given due to weather conditions.
PROBLEMS OR COMPLAINTS:
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours. Any complaint, which cannot be resolved during your stay, must be notified in writing to Management prior to departure from the Property. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint. We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at the property.